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Frequently asked questions

Everything you might want to know before you get in touch. Can't find your answer? Ask us directly.

General

Where are you based and which areas do you cover?

We are based in Wignacourt Street, Birkirkara, and cover the whole of Malta & Gozo — for both homes and businesses.

How long have you been in the security business?

SecureVision has been distributing and installing security systems since 1987, as part of W.S. Gauci Ltd and the Stereovision group.

Do you work with homes as well as businesses?

Yes — from a single apartment or villa to multi-site commercial and industrial estates. Every system is scaled to the site.

Are your technicians certified?

They are. Our installers are manufacturer-trained and certified across the systems we supply, and every job is carried out to a professional standard.

Products & Quotes

How do I get a quote?

Use our contact form or book a free survey, or call us. We assess your needs on site and send a clear, written, no-obligation quote.

Do you charge for a site survey?

No. Site surveys for new systems are free and without obligation — we would rather get the specification right than sell you something you don't need.

Can I buy equipment without installation?

Yes — supply-only is available. We can also configure the new system at our office prior to the collection of the equipment.

Do you offer trade or project pricing?

Yes, for resellers and multi-site or larger commercial projects. Get in touch and we will tailor pricing to the job.

Installation

How long does an installation take?

A typical home CCTV or alarm system is usually completed in a day. Larger commercial sites are scheduled and, where needed, delivered in phases to minimise disruption.

Will the installation be messy or need building work?

We keep cabling neat and discreet, protect your space while we work and clean up afterwards. Most installs need little or no building work.

Can you install a system I bought elsewhere?

Yes. We regularly install and maintain third-party equipment — just tell us what you have.

Can you work outside normal hours?

For commercial sites we can arrange evening or weekend installation to avoid disrupting your operation.

CCTV

How many cameras do I need?

It depends on the layout and the areas you want covered. Our free survey recommends the right coverage — enough to protect the site without over-specifying.

Can I view my cameras on my phone?

Yes. All our IP systems offer secure remote viewing on iOS and Android, with motion and event alerts.

How long is footage stored?

Retention depends on the number of cameras, resolution and storage fitted — typically two to four weeks, and fully configurable to your needs.

Is my CCTV GDPR-compliant?

We advise on correct signage, camera positioning and retention periods so your system stays compliant with Maltese and EU data-protection rules.

Alarms & Access

What happens when my alarm is triggered?

The system sounds the siren and strobe and sends notifications to your phone. Optional monitoring and keyholder response can be added for around-the-clock cover.

Can I control my alarm and doors from an app?

Yes — arm and disarm your alarm and manage door access remotely from a secure app.

Can access control link to time & attendance?

It can. Our biometric and card systems double as time-and-attendance, exporting timesheets for payroll.

Support & Warranty

Do you offer maintenance contracts?

Yes. We offer scheduled servicing and priority-support plans to keep your system reliable and compliant.

What warranty do you provide?

Hardware carries the manufacturer's warranty, backed by our own workmanship guarantee on the installation.

How do I report a fault?

Log it on our support desk to track it end to end, or call us. Urgent faults are prioritised.

Payments

What payment methods do you accept?

Card, bank transfer, Revolut, card payments and cash. For larger projects we can arrange payment terms.

Still have a question?

Our team is happy to help — no obligation.

Contact usBook a survey